U19 Privacy Policy — Protection of Malaysian User Information
U19 takes every user's privacy seriously. This policy clearly explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia. Please read it carefully.
Information We Collect
When you register and use the u19 platform, we collect several categories of information to ensure that the services we provide run smoothly, securely, and in line with your needs as a Malaysian user.
Account information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and confirm that you meet the minimum age requirement for the u19 platform.
Device and browser information
We collect technical information such as device type, operating system, browser version, IP address, and language settings. This data is used to optimise how the platform displays on your device — whether that's an Android or iOS smartphone, or a laptop.
Payment information
To process deposits and withdrawals in MYR (RM), we may retain transaction information such as bank name, account number (partial, for verification purposes only), and transaction history. We do not store credit or debit card details directly — payment processing is handled by verified payment providers.
Platform usage data
We record in-platform activity such as games played, bets placed, session duration, and pages visited. This data helps us understand usage patterns and continuously improve the user experience.
How We Use Your Information and Our Cookie Policy
Why do we collect your information?
All information collected by u19 is used solely for legitimate and responsible platform operations. This includes:
- Verifies user identity and age eligibility during registration.
- To process MYR deposits and withdrawals securely and accurately.
- To provide responsive and effective customer support.
- Sends important notifications related to your account, transactions, or policy updates.
- To detect and prevent fraud, unauthorised account takeovers, and suspicious activity.
- To comply with applicable laws and regulations in Malaysia.
Cookie policy
The u19 platform uses cookies and similar tracking technologies to enhance the user experience. Session cookies keep you logged in during an active session, while preference cookies save your selected settings such as language. Analytical cookies help us understand how users interact with the platform so we can make meaningful improvements. You can manage your cookie settings through your browser, though this may affect certain platform functions.
Data Storage, Security and Information Sharing
How is your data stored?
All u19 user personal data is stored on servers protected by multi-layered security measures. We apply TLS encryption during data transmission and encryption at rest to ensure your information remains inaccessible to unauthorised parties.
Your information is retained for as long as your account is active or as long as necessary to fulfil the purposes set out in this Privacy Policy. Once an account is closed, information that is no longer required will be deleted within a reasonable timeframe, unless a longer retention period is required by law.
Is your information shared?
U19 does not sell, rent, or disclose user personal information to third parties for marketing purposes. We only share information in limited circumstances: with trusted payment providers to process MYR transactions, with technical service providers that support platform operations, and when required by law or authorised regulatory bodies in Malaysia. All third parties that receive user data are bound by strict confidentiality agreements.
Your Rights Over Your Personal Data
As a u19 platform user in Malaysia, you have certain rights regarding the personal information we hold about you. We are committed to respecting these rights and making it easy for you to exercise them.
You have the right to request a copy of the personal information we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal information, subject to any applicable legal retention requirements.
To exercise any of the rights above, please contact the u19 support team via email or the live chat function on the platform. We will process your request within a reasonable timeframe and provide written confirmation of the action taken.
Policy Updates and How to Contact Us
Updates to this Privacy Policy
U19 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, Malaysian legal requirements, or developments in our services. Any significant changes will be communicated to users via in-platform notifications or to their registered email address.
The "Last Updated" date shown at the top of this page always reflects when this Privacy Policy was last reviewed. We encourage you to check this page periodically. Your continued use of the u19 platform following any amendments will be deemed as acceptance of the updated terms.
How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the u19 team is ready to assist. Get in touch with us via:
- Email: [email protected]
- Live chat: Available in-platform after logging in, 24 hours a day, 7 days a week.
- FAQ Page: Answers to the most frequently asked privacy questions are available on our FAQ page ours.
We are committed to responding to every privacy-related enquiry in a timely manner and ensuring that every u19 user in Malaysia can feel confident that their personal information is handled with full responsibility and integrity.