U19 Terms & Conditions of Platform Use
Please read these Terms & Conditions carefully before using the u19 platform. By registering or using any of our services, you agree to be bound by all provisions set out herein. These Terms apply to all users in Malaysia.
Acceptance of Terms
By accessing, registering for, or using any part of the u19 platform — including the website, mobile application, and all related services — you confirm that you have read, understood, and agree to be fully bound by these Terms & Conditions.
If you do not agree with any provision in this document, you must refrain from using the u19 platform. Continued use of the platform following any amendment to these Terms & Conditions will be deemed acceptance of the revised terms.
The u19 platform is only open to individuals who are 18 years of age and above. Users below this age limit are strictly prohibited from registering or using any services offered. u19 reserves the right to request proof of age at any time and to suspend any account suspected of belonging to an underage user.
Account Creation & Security
To access the full range of u19 platform services, you are required to register and create a personal account. During registration, you must provide accurate, truthful, and up-to-date information. Providing false or misleading information may result in your account being suspended or closed without notice.
Account Security Responsibilities
- You are solely responsible for maintaining the confidentiality of your password and account login credentials.
- Each account is for the sole use of one individual. Sharing your account with any other party is prohibited.
- Each user is permitted to hold only one active account. Multiple registrations by the same individual will result in all associated accounts being terminated.
- If you suspect unauthorised access to your account, please contact the u19 support team immediately.
- U19 shall not be liable for any losses arising from a user's failure to safeguard their account information.
U19 reserves the right to verify a user's identity at any time by requesting supporting documents such as a national ID or payment documents. Failure to provide the requested documents within the stipulated timeframe may result in the account being temporarily suspended.
Platform Usage Rules & User Responsibilities
Users of the u19 platform agree to use all services provided in a lawful and responsible manner that does not violate any laws in force in Malaysia. Use of this platform for unlawful purposes, fraud, or any harmful activity is strictly prohibited.
Prohibited Activities
- Using automated software, bots, or other technical tools to access or interact with the platform without written authorisation from u19.
- Attempting to hack, disrupt, or gain unauthorised access to the platform's systems.
- Distributing malicious content, spam, or false information through any communication channel within the platform.
- Abusing promotions, bonuses, or offers in a manner inconsistent with the original intent of those programmes.
- Conducting financial transactions with the intent to launder money or engage in other illegal activities.
U19 reserves the right to take any action it deems necessary — including suspending or terminating accounts, withholding related balances, and reporting to the relevant authorities — where there is evidence or reasonable suspicion of a breach of any of the above rules.
Payment & Transaction Information
All financial transactions on the u19 platform are conducted in Malaysian Ringgit (RM). Accepted deposit methods include FPX, Touch 'n Go, and local bank transfers. u19 does not accept payments in foreign currencies or via any payment method not officially listed.
Deposit & Withdrawal Terms
- Deposits are credited to your account within the timeframe specified for your chosen payment method. Any delays caused by third-party technical issues are beyond u19's control.
- Withdrawals will be processed to the same bank account used for the deposit, subject to successful identity verification.
- U19 reserves the right to impose deposit and withdrawal limits in accordance with its internal policies, as updated from time to time.
- Any withdrawal attempt made before the wagering requirements (where applicable to a bonus) have been met will result in the forfeiture of that bonus.
- All transactions are final once confirmed. Cancellations or reversals may only be considered under exceptional circumstances and are subject to review by the u19 team.
Users are responsible for ensuring that their registered bank account details are accurate and current. u19 will not be liable for any losses arising from incorrect or outdated bank account information provided by the user.
Liability Limitations, Intellectual Property & Third-Party Links
Limitation of Liability
The u19 platform is provided on an "as-is" basis without any express or implied warranties. u19 does not guarantee that the platform will always be free from interruptions, errors, or security breaches. To the fullest extent permitted by Malaysian law, u19 shall not be liable for any direct, indirect, incidental, or consequential losses incurred by users arising from the use of, or inability to use, this platform.
Intellectual Property
All content on the u19 platform — including but not limited to logos, graphics, interfaces, text, software, and brand names — is the exclusive property of u19 or its licensors. Users may not copy, modify, distribute, or use any of these elements for commercial purposes without explicit written consent from u19.
Third-party links
The u19 platform may contain links to third-party websites or services for users' convenience. u19 has no control over the content, privacy policies, or practices of those websites and accepts no liability for any loss or damage arising from use of such third-party sites. Users are advised to read the terms and privacy policies of any external website before interacting with it.
Account Policies, Term Amendments & Governing Law
Account Suspension & Closure
U19 reserves the right to suspend or close a user's account at any time, with or without prior notice, if the user is found to have breached any provision of these Terms & Conditions, engaged in fraudulent activity, or for any other reason u19 deems reasonable to protect the safety of the platform and other users. Users may also request to close their own account at any time through the customer support channel.
Amendments to Terms
U19 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at its sole discretion. Amendments take effect immediately upon publication on the platform. Users are responsible for reviewing this page periodically to stay informed of the latest terms. The "Last Updated" date at the top of this page indicates when these terms were last revised.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the parties agree to submit the dispute to the exclusive jurisdiction of a competent court in Malaysia. If you have any enquiries regarding these Terms & Conditions, please contact us at: [email protected]